Shipping policy

Effective Date: May 21, 2026

1. Introduction

At Revive and Well, we provide a clear and consistent shipping experience. This policy explains how we ship orders placed on reviveandwell.com.

  • Service name: Standard Shipping
  • Price: Free USA shipping on most orders. Any exceptions will be clearly stated on the product page and at checkout.
  • Processing time: 1 to 2 business days
  • Transit time: 5-8 business days
  • Total delivery time: 6-10 business days
  • Destination: United States

2. Shipping Destinations

United States

  • We currently ship to addresses within the United States
  • Free shipping applies to the contiguous (lower 48) United States. Orders to Alaska and Hawaii may incur additional shipping, calculated and shown at checkout
  • We do not ship to P.O. boxes that cannot accept carrier delivery

Future expansion

We plan to add more regions. When we do, this page will be updated.

3. Shipping Costs

  • Standard Shipping: Free USA shipping on most orders. Any exceptions will be clearly stated on the product page and at checkout.

All shipping costs are shown at checkout. There are no hidden fees from us. Local taxes at checkout still apply when required by law.

4. Order Handling and Delivery Time

Total delivery time for standard parcel orders is 6-10 business days from the time you place your order. This includes 1 to 2 business days of processing and 5-8 business days of carrier transit. Business days are Monday to Friday excluding holidays.

If an item needs extra time, the product page will show a note. That note will override the general timing above.

Order cut off time: 6 PM CST, Monday to Friday

5. Shipping Methods and Carriers

Smaller orders ship via trusted national carriers. We may use USPS, UPS, FedEx, or similar services based on destination and package size.

Large and heavy items. Large items such as saunas, cold plunges, and massage chairs ship via freight (LTL) carriers. Freight deliveries are curbside or threshold delivery and may require scheduling a delivery appointment. The carrier will contact you to arrange delivery. Please inspect freight shipments on arrival and note any visible damage before signing.

Shipment tracking

Every shipment includes tracking. You will receive a tracking link by email when your order ships.

Insurance

Shipments are insured against loss or damage. Contact us if there is an issue.

6. Order Tracking

After your order ships you will receive an email with the tracking number and a link to follow the delivery.

7. Delivery Issues

Delayed or lost packages

If your delivery exceeds the estimated delivery window, email us at support@reviveandwell.com or call (512) 200-2012.

Marked delivered but not received

  • Confirm your shipping address
  • Check with neighbors or building management
  • Contact us so we can assist with a trace

Damaged packages

We will arrange a replacement or refund as appropriate.

8. Missing Items

If something is missing from your package, contact us within 7 days of delivery and include your order number and the item details. We will send the missing item or issue a refund.

9. Returns and Refunds

We accept returns within 30 days of delivery for most items. Items must be unused, undamaged, and in original packaging. Certain items may not be returnable. See our full Return Policy for details.

  • Return shipping: Customer pays return shipping unless the item is defective or not as described
  • Refund timing: Refunds are issued to the original payment method within 5-8 business days after we approve your return

10. Address Accuracy

Please enter your address carefully at checkout. We are not responsible for deliveries to addresses entered incorrectly.

If a package returns to us due to an address issue, we will contact you to arrange reshipment and applicable reship fees.

11. Contact

 

  • Business Name: Revive and Well
  • Legal Entity Name: F6 Sales LLC
  • Email: support@reviveandwell.com ·
  • Phone: (512) 200-2012
  • Service hours: Monday to Friday, 9 AM to 5 PM CST

    Revive and Well is owned and operated by F6 Sales LLC

12. Changes to This Policy

We may update this Shipping Policy. Changes take effect when posted on this page.

Thank you for shopping with Revive and Well.

Revive and Well is owned and operated by F6 Sales LLC